In the sales and service process of products, high-quality pre-sales, sales and after-sales services are the key to ensure customer satisfaction and loyalty. The following is a complete service process introduction of our products:
Demand analysis and consultation: Our professional team will communicate with you in depth to understand your production needs and expected goals, and provide you with the most suitable solutions.
Product display and demonstration: Show you our products online or offline, including function demonstrations, operation guides and advantages, to help you fully understand the product performance.
Customized solution design: According to your specific needs, provide personalized product configuration suggestions, including selection guidance, technical parameter adjustment and special function customization to ensure that the product perfectly matches your needs.
Quotation and cost-benefit analysis: Provide transparent and reasonable quotations, and conduct cost-benefit analysis to help you evaluate the return on investment and make wise purchasing decisions.
Contract signing and order tracking: After signing the formal contract, we will arrange a dedicated person to track the order progress to ensure on-time delivery and update you on the latest progress at any time.
Quality control and inspection: All products undergo strict quality control and factory inspection to ensure that each mechanical equipment meets the highest standards and meets your usage requirements.
Logistics and installation and commissioning: We work with a number of logistics companies to ensure that products are delivered safely and on time. Professional technicians will come to install and commission the equipment to ensure the normal operation of the machine.
Training and technical support: Provide operation training and technical support to ensure that your team can master the operation of the equipment and improve work efficiency.
Regular maintenance and care: Provide regular maintenance and care services according to the use of the equipment to extend the life of the machinery and reduce the occurrence of failures.
Quick response and repair: Set up a customer service hotline. For any technical problems or fault reports, we promise to respond quickly and provide technical support and solutions in a timely manner.
Spare parts supply: Provide sufficient spare parts inventory to ensure quick replacement.
Our main markets
Southeast Asia: 72%
Central Asia: 13%
South America: 10%
Africa: 5%